Refund Policy

1. Before Provisioning or Work Begins

A refund request may be reviewed when payment has been completed but website provisioning, customization or substantial service work has not yet started.

Approved refunds may be reduced by any non-recoverable third-party cost already incurred specifically for the customer, where applicable.

2. After Provisioning or Work Begins

Once a website has been provisioned, digital access has been delivered or customization work has materially started, refund eligibility may be limited because digital services and resources have already been supplied.

Qubneer will still review cases involving duplicate payment, incorrect charging, failure to deliver the purchased service or circumstances where a refund is required by applicable law.

3. Subscription Renewals

Customers should review renewal information before making renewal payment.

A cancellation does not automatically create a refund for a subscription period that has already been paid and made available, except where otherwise agreed or required by applicable law.

4. Custom Development

Approved quotations may cover developer time, implementation and customization work. Refund requests for completed or partially completed custom work are reviewed according to the stage of work and agreed scope.

5. How to Request a Refund

Send the order, invoice or payment reference together with the reason for the request to mail@qubneer.com.

Qubneer may request additional information required to verify the transaction and service status before making a decision.