Subscription & Cancellation Policy

1. Subscription Period

Each subscription follows the billing cycle shown for the relevant template or service, such as monthly or yearly billing.

The applicable purchase price, renewal amount and billing cycle are displayed or agreed before the subscription is activated.

2. Renewal

A renewal becomes due according to the subscription end date and billing cycle.

Qubneer may send renewal notices through the customer portal, email or other available contact methods.

3. Grace Period & Suspension

Qubneer currently provides a 3-day grace period after the subscription end date for supported template subscriptions.

If renewal remains unpaid after the grace period, the related customer website may be placed into a suspended or maintenance state until payment is completed.

Suspension is intended to restrict service access without deleting the customer website or its database.

4. Reactivation

After an eligible renewal payment is verified, the subscription may be extended and the related website reactivated.

5. Cancellation

Customers may request cancellation of future subscription service by contacting Qubneer.

Cancellation normally prevents future continuation of the service but does not automatically refund a period that has already been paid and supplied.

6. Customer Data

Customers should keep copies of important business information and website content.

Data handling after long-term cancellation or account closure may depend on operational, security, contractual and legal retention requirements.